Services

Sales Support

Our professional sales team has over 30 years of experience representing Master Spas and their top of the line quality products.  They have all been factory trained and certified, so you are guarante...

Request Service

Having an issue with your Master Spas product?  Have questions or needing a technician to come out? Call our service office located in Sunset Hills at (314) 843-7727 or fill out the form below and w...

Technical Support

It takes more than just a person with a screw driver to maintain your hot tub or spa.  Our professional technicians have over 15 years of technical training on Master Spas products. We stock a com...

FAQ - Frequently Asked Questions

Can a hot tub really help relieve the pain from arthritis?

Yes. In fact, the National Arthritis Foundation recommends a daily regimen of spa use to help improve flexibility, range of motion and to ease pain. A portable spa is also great to help untangle tense muscles and relieve everyday aches and pains.

Isn't taking care of a spa a real hassle?

For some portable spas, that's true, but not a Master Spa. At the heart of clean, clear water is our Eco Pur water filtration system. Eco Pur filters out contaminants, debris, many bacteria, algae and fungi leaving your water clean enough to pass the NSF standards for drinking water! On the Legend Series, a standard Ozone Management System will work with your Eco Pur filtration system to help purify the water, cutting chemical use by as much as 90%! Plus, all the filtration cycles are automatic, or can be programmed to fit your own situation.

How difficult is it to install a portable spa by Master Spas?

Because every hot tub by Master Spa is completely self-contained, it is quick and easy to install. All that's required is a flat, level surface that can handle the weight of the portable spa with water (around 3500 lbs.), a 50 amp electrical hook-up (find an electrician here), and a garden hose to fill it up. In just a few hours, you can be enjoying the warm, swirling water of you own Master Spa.

What's the difference between a spa and a hot tub?

The term "spa" and "hot tub" are now used interchangeably, but originally they meant two different things. In the early years of the spa business, a "spa" was made out of acrylic or some other thermoplastic. A "hot tub" on the other hand, was a wooden tank made out of redwood, cedar or similar wood. Both had therapy jets, a pump, and a heater and were designed for relaxation. For a while in the late 70's and early 80's, wooden hot tubs were very popular, but as acrylic portable spas became more sophisticated in design and maintenance features, hot tubs eventually lost their popularity, but the "hot tub" name became part of our language.

How safe is a portable spa?

Safety is absolutely the top priority at Master Spas. That's why every Master Spa is built to stringent ETL safety standards. ETL is the worldwide leader in safety testing. Each Master Spa model has been submitted to ETL for testing and approval. Additionally, ETL performs several surprise inspections annually at the Master Spa facility. This gives you peace of mind. As with any other product that involves water, you should follow all electrical precautions outlined in our owner's manual. And even though our portable spas come with locking covers, you should never allow children to play around the spa without adult supervision.

Do I need special plumbing for my hot tub spa?

In a word, no! That's one of the great things about a portable spa. Because the hot tub spa has a built in heater and filtration system, you leave the water in for up to four months. Simply fill the hot tub spa with a garden hose and drain it with a hose bib connection or with an inexpensive submersible pump.

Should I put my Master Spa inside or out?

The choice is really up to you. Master Spas has a number of models to fit through a standard door, so getting them inside isn't a problem, but Master Spas are so well insulated that using them outside makes a lot of sense. When you use a portable spa inside, you sacrifice size and depth, but that might be worth it if you want to prevent the elements from getting to your spa. On the other hand, a lot of people enjoy relaxing under the stars and savor soaking in the warm, swirling waters of their portable spa during even the coldest days.